Privacy Policy and Terms and Conditions for SMS Communication

Effective Date: 1/9/25

1. Introduction

Welcome to our SMS communication service. By opting in, you agree to the following Privacy Policy and Terms and Conditions, which govern the use of this service. Protecting your privacy is our priority, and we are committed to complying with applicable laws and regulations.

2. Privacy Policy

2.1 Information We Collect When you opt into our SMS communication service, we may collect the following information:

• Your mobile phone number.
• Message content, including any responses or feedback you provide.
• Usage data, such as the frequency and timing of your interactions.

2.2 How We Use Your Information We use the information collected to:

• Send you SMS messages, including updates, promotional offers, and transactional notifications.
• Respond to your inquiries and provide customer support.
• Improve our SMS communication services.

2.3 Sharing Your Information We will not sell, rent, or share your information with third parties except:

• To service providers who assist in delivering SMS messages.
• When required by law or to protect our rights.

2.4 Data Retention Your information will be retained as long as necessary to fulfill the purposes outlined in this policy or as required by law.

2.5 Your Rights You can:

• Opt out of SMS communication at any time by replying “STOP.”
• Request access to, correction, or deletion of your personal data by contacting us at info@chittendengroup.com.

3. Terms and Conditions

3.1 Opting In By providing your phone number and opting into SMS communication, you consent to receive text messages from us at the number provided. Message frequency may vary.

3.2 Cost Standard message and data rates may apply based on your mobile carrier plan. Contact your carrier for details.

3.3 User Responsibilities You agree to:

• Provide accurate and current contact information.
• Be solely responsible for any charges incurred for SMS communication.

3.4 Opt-Out To stop receiving SMS messages, reply “STOP” to any message you receive. After opting out, you may receive a final confirmation message to verify your choice.

3.5 Limitation of Liability We are not responsible for any delays or failures in SMS delivery caused by issues outside our control, such as carrier service interruptions.

3.6 Modification of Terms We reserve the right to modify these Terms and Conditions at any time. Continued use of our SMS communication service constitutes acceptance of the updated terms.

4. Contact Us

For questions about this Privacy Policy and Terms and Conditions or to exercise your data rights, please contact us at:

Chittenden Group
327 Church Street
Naugatuck, CT 06770
Email: info@chittendengroup.com
Claims: claims@chittendengroup.com
Toll Free: 800-723-7447
Fax: 203-723-4148